Atlassian service request management essentials
About this course
An expert instructor will teach your team how to set up and configure Jira Service Management for the ITSM practice of service request management. Your team will experience hands-on learning with Assets for asset management and Confluence for knowledge management. They will learn how to create a self-service knowledge base, automate common tasks, and incorporate service request management best practices.
What your team will learn
- Create a service project
- Set up a knowledge base for customer self-service
- Run and interpret Jira Service Management reports to gain insight and make improvements
Who this is for
Service project cloud administrators, Jira Cloud administrators, and members of service teams such as IT support managers, technical leads, customer service managers, and help desk managers.
Prerequisites
Your team should complete Managing Jira service projects or have equivalent experience with Jira Service Management, including queues, request types, SLAs, automation, and the customer portal.
Book this course
Get in touch and we will organise a session for your team.
Duration
4 hours
Format
Live team training, online or in-person
Level
Intermediate
Online training
From $1,500 per session · Up to 20 attendees
In-person training
Contact us for pricing
What to expect from live team training
Our courses are delivered live, with your whole team in the session together. An expert Atlassian instructor guides you through real scenarios, answers your questions in real time, and adapts the pace to your team.
You will leave with skills you can apply immediately, not slides you will never open again.
Expert Atlassian instructors
Authorised by Atlassian, certified in the products they teach, with real-world experience.
Tailored to your team
Ask questions about your own setup. Get answers that are relevant to how your team actually works.
Online or in-person
We deliver training remotely for distributed teams and in person when that works best for you.
Hands-on learning
Every session includes practical exercises so your team can build real confidence, not just awareness.
More Jira Service Management courses
Keep building on what your team has learned.
Ready to book Atlassian service request management essentials?
Get in touch and we will put together a session for your team. Online or in-person, we will make it work for you.
- ✓Live instructor-led sessions for your whole team
- ✓Ask questions about your specific setup
- ✓Online or in-person delivery
- ✓Authorised by Atlassian