Atlassian incident management essentials

Quickly resolve major incidents

Intermediate
4 hours
Live team training
Jira Service Management

About this course

An expert instructor will guide your team as you learn how to practice incident management from detection to resolution with Atlassian-recommended tools, including Jira Service Management. Your team will learn how to set up teams and services and integrate tools for effective incident management. They will walk through the lifecycle of a major incident and explore best practices including a post-incident review (PIR).

What your team will learn

  • List the stages of a major incident
  • Create an ITSM project
  • Set up the teams that will handle incidents
  • Set up services
  • Integrate other Atlassian and third-party tools

Who this is for

Anyone who sets up projects in Jira Service Management, including service project administrators, Jira administrators, IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.

Prerequisites

Your team should complete Managing Jira service projects or be familiar with topics such as queues, request types, and the customer portal.

Book this course

Get in touch and we will organise a session for your team.

Duration
4 hours

Format
Live team training, online or in-person

Level
Intermediate

Online training
From $1,500 per session ยท Up to 20 attendees

In-person training
Contact us for pricing

What to expect from live team training

Our courses are delivered live, with your whole team in the session together. An expert Atlassian instructor guides you through real scenarios, answers your questions in real time, and adapts the pace to your team.

You will leave with skills you can apply immediately, not slides you will never open again.

Expert Atlassian instructors

Authorised by Atlassian, certified in the products they teach, with real-world experience.

Tailored to your team

Ask questions about your own setup. Get answers that are relevant to how your team actually works.

Online or in-person

We deliver training remotely for distributed teams and in person when that works best for you.

Hands-on learning

Every session includes practical exercises so your team can build real confidence, not just awareness.