# Advanced Asset management in Jira Service Management

## About this course

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your tickets, keeping relevant information at agents' fingertips. Your team will learn how to track company assets, enhance service requests and incident reports, manage enterprise and IT assets, and take advantage of Asset's CMDB capabilities.

## What your team will learn

- Create and configure Asset object custom fields
- Create and configure referenced Asset custom fields
- Create AQL queries with inbound and outbound object references
- Map import data to referenced object types
- Search for objects connected to a ticket
- Trigger automation from Asset objects and Jira issues
- Perform advanced object and global Asset configurations

### Who this is for

Assets administrators and Jira administrators. Note: Data Center is not supported in this course.

### Prerequisites

We recommend your team either complete Asset management essentials, have experience using Assets, or complete Jira administration training.

### Book this course

Get in touch and we will organise a session for your team.

**Duration**  
8 hours

**Format**  
Live team training, online or in-person

**Level**  
Advanced

**Online training**  
From $2,000 per session · Up to 20 attendees

**In-person training**  
Contact us for pricing

## What to expect from live team training

Our courses are delivered live, with your whole team in the session together. An expert Atlassian instructor guides you through real scenarios, answers your questions in real time, and adapts the pace to your team.

You will leave with skills you can apply immediately, not slides you will never open again.

#### Expert Atlassian instructors

Authorised by Atlassian, certified in the products they teach, with real-world experience.

#### Tailored to your team

Ask questions about your own setup. Get answers that are relevant to how your team actually works.

#### Online or in-person

We deliver training remotely for distributed teams and in person when that works best for you.

#### Hands-on learning

Every session includes practical exercises so your team can build real confidence, not just awareness.